FAQS

 

About Purchase

1.Can you tell me the complete shopping process?

Select the products you like to join the shopping cart Fill in the personal information such as name, address and etc Complete the payment and the order is complete Our system automatically processes the order Order delivery You can check the order details and logistics information on our website by order number.

2.Can I pay in cash?

No, we only support pay online and do not support cash on delivery.

3.Can I pay with Paypal?

Only customers residing in the United States, Canada, and Mexico can pay with Paypal.Due to changes in the registration data of the company's distribution subsidiaries in Europe, these subsidiaries do not support PayPal as a payment method. However, we are actively filing, and once approved, customers in Europe can use PayPal to pay. That is to say, European customers can only pay with credit card currently.We apologize for any inconvenience caused to you. We are always committed to providing you with the most convenient and enjoyable shopping experience.

4.What can I do if my payment fail?

Usually, the payment failure is due to the slow internet speed, so you can try again. If the payment status changes into "Processing", it means that the transaction is successful. If it fails again, please check your credit card information and personal information.

5.Why are the products in my shopping cart is unavailable at checkout?

That's because the product has no stock. In that case, you will receive a message on the page that "This item is unavailable" and you can remove the product from your shopping cart. Because our products are destocked in real time, you can only own it after you complete the payment.

About Order

1.Can I cancel or change my order?

If your order is not on delivery, please contact our customer service staff to cancel or change your order as soon as possible. But, if your order is already on delivery, the order can’t be changed.

2.How can I know about my order status?

When your order is confirmed, you will receive an order number. You can use it to search in our website to view your order details and logistics information.



About Information Security

1.Is my personal information safe?

Yes, it is safe. Your personal information is only used for shopping transaction and delivery.

2.Whether it is safe to use my credit card on your website?

The Secure Sockets Layer (SSL) software of our website is the recommended industry standard and the best software for e-commerce transactions. It encrypts your credit card number and information to ensure a secure shopping experience.

About Delivery

We will ship the goods from the nearest warehouse according to your address. Usually, the goods will be delivered within 3-7 days after you place the order, but the remote areas and countries should refer to the actual logistics timeliness.

Return & Exchange Policy

1.Return Policy

Within 15 days after you receive the goods, you can request a return if the goods is intact, unused and the accessory is complete. Besides, please strengthen the product protection when returning to ensure that it does not affect the secondary sales.In some cases, we may deduct the amount of the refund you receive. More details can be seen in the return process.

2.Exchange Policy

Within 7 days after you receive the goods, you can apply for a replacement if the goods is intact, not used and the accessories are complete. Please strengthen your product protection when you exchange goods to ensure that it does not affect the secondary sales. If the item is damaged, we will refuse the exchange. More details can be seen in the exchange process.

About refund

When the returned item is successfully returned to the warehouse, we will begin to arrange a refund for you.

1.When can I receive the refund?

Refund process:

[Customer returns the returned goods]->[Products successfully enter the warehouse]->[We verify whether the goods meets the return policy]->[We arrange a refund]->[Refund returns to your original payment account]From the time we arrange a refund, the average processing time for refunds is 3-10 business days.

2.How do I apply for reimbursement for return shipping?

If the return is made for non-commodity quality reasons, the return shipping cost will be borne by you personally.If the goods are returned due to the quality of the goods, we will refund your return shipping fee after receiving the goods and confirming that it meets the return terms.

Return Process:

1.In [My Order], select the order that needs to be returned and click the [return required] button.

2.Select the quantity of returned goods and the reason for the return.

3.Confirm the return method and pick-up address: The system will prompt you the return shipping cost according to the reason for the return you choose, and calculate the estimated refund total. Please check the pick-up address. After you complete the confirmation , click the submit button to enter the application return process.

4.Prepare the return package: Wait for the courier to pick up the item or send it by yourself.

5.Waiting for a refund: It takes about 15 working days for the goods to be returned to the warehouse. We will arrange a refund for you after we receive the item and confirm that it meets the return policy. The refund will be refunded to your original payment account. The average processing time for refunds is 3-10 business days.

Exchange Process:

1.Find the order you need to be exchanged, click the [Exchange] button.

2.Select another item you want and select [Exchange reason] in the menu. We will create a replacement order for you in the same way as your previous order. If your address does not support door-to-door exchange, please return the original item within 30 days according to the exchange mailing address.

3.The default exchange address is your shipping address. We are unable to provide you with a exchange service for the replacement address. The exchange is a replacement for the same item. (replacement of different models of the same item is not supported).